Transactions – Package Travel Protection

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Package Travel Protection
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Onboarding

4

Onboarding Process
Documents required for Onboarding
Step by step guide to completing the Trust My Travel application form
Onboarding FAQs

Integration

8

Direct Integration: API
Indirect Integration: Third Party Systems
- Integrate via your Reservation System
No Integration Required
- How to create a Manual Booking

Frequently Asked Questions

15

Transaction Decline FAQs
Selecting a Base Currency FAQ’s
3D Secure FAQs
Accepting Payment FAQs
Allocation FAQs
API Integration FAQs
Chargeback FAQs
Email Receipt FAQs
Interchange Plus (IC++) pricing FAQs
Manual Booking and Payment Link FAQs
Multi-Currency Pricing FAQs
Onboarding FAQs
Refund FAQs
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Trust Protects.Me logo FAQs

Accepting Payment

20

Accepting Payment FAQs
Card Scheme Rules
Alternative Payment Methods
How to view your Processing Channels
How to check the status of a Processing Channel
How to add a new Processing Channel
Transactions
Refunds
Fraud Tools including 3D Secure

Declaring Transactions for Protection

4

Option 1: Email the Support Team
Option 2: Use the “Bulk Upload” button for CSV files
Option 3: Uploading Transactions for declaration via API
Option 4: Manually declare a Transaction

Chargeback Management

9

What is a Chargeback?
Chargeback email notifications
Disputing a Chargeback
Dispute Codes and Supporting Documentation
What is a Retrieval Request?
Pre-Arbitration
Chargeback Statuses
Chargeback updates to the Infinity Platform -Q4 2022
Chargeback FAQs

Getting Paid

9

Pay-outs
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Trust My Travel fees and terminology
How to export / download a Statement
Understanding Exported Statements
Add or Update your Bank Details
Trust Ledger

Glossary

1

Glossary

Navigating the Infinity Platform

41

Accessing the platform
- Setting your Password
Main Menu > Dashboard tab
- Your Platform Homepage
Main Menu > Bookings tab
Main Menu > Channels tab
Main Menu > Transactions tab
Main Menu > Ledger tab
Main Menu > Statements tab
Your Analytics page
- Dashboard Analytics
Main Menu > Allocations tab
Main Menu > Credits and Debits tab
- Credits and Debits Tab

Compliance

2

Displaying the Trust Protects.Me logo
Card Scheme Rules

Home
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Accepting Payment
Transactions

Transactions

Transaction types
Transaction Statuses
How to view Recent Transactions
How to locate a specific Transaction
Selecting a Base Currency for a Processing Channel
What to do when a Transaction is declined

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