Please ensure you are utilising this notification functionality.
From the point a Chargeback is initiated, we have approximately 10 days to submit documentation to the cardholder’s bank to dispute the Chargeback. If you are unable to provide supporting documentation within this timeframe then, unfortunately, the deadline will expire, and you will automatically lose the case. Trust My Travel will not be able to appeal the decision at this point.
When a Chargeback has been raised by the cardholder, we will notify you via email and ask you send us supporting documentation which will help us dispute this claim. We keep you updated at every stage and provide expertise on how best to navigate Chargebacks on a case-by-case basis, as well as holistic steps you can take to reduce Chargebacks.
Chargeback email notifications are automatically sent to the primary contact (BCC email) found in each Channel.
If there is also a Chargeback email address defined (using the ‘Chargeback email’ field) then this email address will also receive a copy of the same notification as well as the primary contact.
Please note, that the defined ‘Chargeback email’ contact will not receive any email notifications other than Chargeback notifications.