How to process a full or partial Refund

Step 1

Log in to your Infinity dashboard

Step 2

Select ‘Transactions’ from the Main Menu on the left

Step 3

Filter using criteria such as name, date, processing channel or transaction Trust ID in order to locate the transaction you wish to refund

Step 4

Locate the transaction and click to open

Step 5

Click blue ‘Apply Refund’ button

Step 6

Enter the exact full or partial amount to be refunded

Step 7

Click the blue ‘Apply’ button

Step 8

You can also search via the bookings menu on the left hand side – once in the booking you can scroll down the page to view the transactions associated with that booking