Step 1
Log in to your Infinity dashboard
Step 2
Select ‘Transactions’ from the Main Menu on the left
![](https://trustmytravel.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-14.40.50.png)
Step 3
Filter using criteria such as name, date, processing channel or transaction Trust ID in order to locate the transaction you wish to refund
![](https://trustmytravel.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-14.40.28.png)
Step 4
Locate the transaction and click to open
![](https://trustmytravel.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-14.37.54-1024x374.png)
Step 5
Click blue ‘Apply Refund’ button
![](https://trustmytravel.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-14.38.19.png)
Step 6
Enter the exact full or partial amount to be refunded
![](https://trustmytravel.com/wp-content/uploads/2022/12/Screenshot-2022-12-09-at-14.39.19.png)
Step 7
Click the blue ‘Apply’ button
Step 8
You can also search via the bookings menu on the left hand side – once in the booking you can scroll down the page to view the transactions associated with that booking