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  • Package Travel Protection
  • Payments
  • Traveller Support

Onboarding

  • Onboarding Process
  • Documents required for Onboarding
  • Step by step guide to completing the Trust My Travel application form
  • Onboarding FAQs

Integration

  • Direct Integration: API
    • API Tokens 
    • HOW TO FIND TEST CREDIT CARDS 
    • API Integration FAQs
    • How to find your Channel Secret API Key
    • Integrate with us via API
    • How to find your Site ID, Site Name and Site Path
  • Indirect Integration: Third Party Systems
    • Integrate via your Reservation System
  • No Integration Required
    • How to create a Manual Booking

Frequently Asked Questions

  • Transaction Decline FAQs
  • Selecting a Base Currency FAQ’s
  • 3D Secure FAQs
  • Accepting Payment FAQs
  • Allocation FAQs
  • API Integration FAQs
  • Chargeback FAQs
  • Email Receipt FAQs
  • Interchange Plus (IC++) pricing FAQs
  • Manual Booking and Payment Link FAQs
  • Multi-Currency Pricing FAQs
  • Onboarding FAQs
  • Refund FAQs
  • Rolling Reserve FAQs
  • Trust Protects.Me logo FAQs

Accepting Payment

  • Accepting Payment FAQs
  • Card Scheme Rules
  • Alternative Payment Methods
  • How to view your Processing Channels
  • How to check the status of a Processing Channel
  • How to add a new Processing Channel
  • Transactions
    • Transaction types
    • Transaction Statuses 
    • How to view Recent Transactions
    • How to locate a specific Transaction
    • Selecting a Base Currency for a Processing Channel
    • What to do when a Transaction is declined
  • Refunds
    • How to process a full or partial Refund
    • Errors when Refunding
    • Refunding a legacy platform booking
  • Fraud Tools including 3D Secure
    • Understanding why a 3D Secure transaction has failed
    • Countries where 3D Secure is required
    • Fraud Tools
    • 3D Secure FAQs
    • What is 3D Secure?

Declaring Transactions for Protection

  • Option 1: Email the Support Team
  • Option 2: Use the “Bulk Upload” button for CSV files
  • Option 3: Uploading Transactions for declaration via API
  • Option 4: Manually declare a Transaction

Chargeback Management

  • What is a Chargeback?
  • Chargeback email notifications
  • Disputing a Chargeback
  • Dispute Codes and Supporting Documentation
  • What is a Retrieval Request?
  • Pre-Arbitration
  • Chargeback Statuses
  • Chargeback updates to the Infinity Platform -Q4 2022
  • Chargeback FAQs

Getting Paid

  • Pay-outs
  • Release Schedules
  • Trust My Travel fees and terminology
  • How to export / download a Statement
  • Understanding Exported Statements
  • Add or Update your Bank Details
  • Trust Ledger
    • Understanding the Trust Ledger ‘Owing’ and ‘History’ tabs
    • How to find the running balance of Available Funds
    • Credits and Debits Tab

Glossary

  • Glossary

Navigating the Infinity Platform

  • Accessing the platform
    • Setting your Password
  • Main Menu > Dashboard tab
    • Your Platform Homepage
  • Main Menu > Bookings tab
    • Amending a Payment Request on the Dashboard
    • How to locate a specific Booking
    • Unique Trust ID’s for Bookings and Transactions
    • How to check the status of a Booking
    • Manual Bookings
      • How to create a Manual Booking
      • How to create and edit a booking  to charge a deposit and a final payment
      • How to change the Balance Due Date
      • How to pre-define your company address
      • How to send a Payment Request email
      • How to edit a Manual Booking
      • Manual Booking and Payment Link FAQs
  • Main Menu > Channels tab
    • How to view your Processing Channels
    • How to check the status of a Processing Channel
    • How to add a new Processing Channel
  • Main Menu > Transactions tab
    • Transaction Statuses 
    • Unique Trust ID’s for Bookings and Transactions
    • Transaction types
    • How to view Recent Transactions
    • How to locate a specific Transaction
    • What to do when a Transaction is declined
    • Multi-Currency Pricing FAQs
    • Email Receipt FAQs
    • Refund FAQs
  • Main Menu > Ledger tab
    • Understanding the Trust Ledger ‘Owing’ and ‘History’ tabs
    • How to find the running balance of Available Funds
    • Credits and Debits Tab
  • Main Menu > Statements tab
    • How to view a payment or transaction from your Statement 
    • How to locate a specific Statement
    • Understanding Exported Statements
    • Trust My Travel fees and terminology
    • How to export / download a Statement
    • Rolling Reserve FAQs
  • Your Analytics page
    • Dashboard Analytics
  • Main Menu > Allocations tab
    • How to manually allocate funds between Channels
    • How to reverse an Allocation
    • How to edit an Allocation 
    • How to view and locate Allocations
    • Allocation FAQs
  • Main Menu > Credits and Debits tab
    • Credits and Debits Tab

Compliance

  • Displaying the Trust Protects.Me logo
  • Card Scheme Rules
  • Home
  • Knowledge Hub
  • Navigating the Infinity Platform
  • Main Menu > Ledger tab
  • How to find the running balance of Available Funds

How to find the running balance of Available Funds

Step 1

Select ‘Ledger’ from the main menu.

Step 2

Select the Channel you wish to view from the drop-down.

Step 3

The ‘Owing’ tab will show you statements that have been generated but not paid. You will not receive a payout if your balance is below 100 GBP or equivalent value if in another currency.

Step 4

The ‘History’ tab will show your Pay-outs. You can click on a blue statement description to find out more information about that statement, and from that screen you can export the statement for a breakdown by booking and transaction Trust ID’s.

Step 5

At the top left you will see the current negative or positive balance for the channel selected in the Total Owing Field.

Credits and Debits Tab

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