Trust My Travel do not provide 'travel insurance'. We work with travel providers to financially protect travellers’ funds in the event of the travel provider named in the booking going out of business. This works by payments flowing through Trust My Travel‘s Trust Accounts, ensuring funds are safeguarded between sale and settlement to the travel provider.
In the event you need to make a claim, you will need to complete an online Trust My Travel Claim form.
Once the form has been successfully submitted and reviewed by our team (we carry out a check to confirm that there is a valid Trust ID against your booking), we will administer your claim.
We will ensure that you receive either the product you purchased, or a replacement service, or a refund.
In most cases we will already be aware of the company's insolvency and notify you of the company’s insolvency and will initiate a refund on your behalf.