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Onboarding

  • Onboarding Process
  • Documents required for Onboarding
  • Step by step guide to completing the Trust My Travel application form
  • Onboarding FAQs

Integration

  • Direct Integration: API
    • API Tokens 
    • HOW TO FIND TEST CREDIT CARDS 
    • API Integration FAQs
    • How to find your Channel Secret API Key
    • Integrate with us via API
    • How to find your Site ID, Site Name and Site Path
  • Indirect Integration: Third Party Systems
    • Integrate via your Reservation System
  • No Integration Required
    • How to create a Manual Booking

Frequently Asked Questions

  • Transaction Decline FAQs
  • Selecting a Base Currency FAQ’s
  • 3D Secure FAQs
  • Accepting Payment FAQs
  • Allocation FAQs
  • API Integration FAQs
  • Chargeback FAQs
  • Email Receipt FAQs
  • Interchange Plus (IC++) pricing FAQs
  • Manual Booking and Payment Link FAQs
  • Multi-Currency Pricing FAQs
  • Onboarding FAQs
  • Refund FAQs
  • Rolling Reserve FAQs
  • Trust Protects.Me logo FAQs

Accepting Payment

  • Accepting Payment FAQs
  • Card Scheme Rules
  • Alternative Payment Methods
  • How to view your Processing Channels
  • How to check the status of a Processing Channel
  • How to add a new Processing Channel
  • Transactions
    • Transaction types
    • Transaction Statuses 
    • How to view Recent Transactions
    • How to locate a specific Transaction
    • Selecting a Base Currency for a Processing Channel
    • What to do when a Transaction is declined
  • Refunds
    • How to process a full or partial Refund
    • Errors when Refunding
    • Refunding a legacy platform booking
  • Fraud Tools including 3D Secure
    • Understanding why a 3D Secure transaction has failed
    • Countries where 3D Secure is required
    • Fraud Tools
    • 3D Secure FAQs
    • What is 3D Secure?

Declaring Transactions for Protection

  • Option 1: Email the Support Team
  • Option 2: Use the “Bulk Upload” button for CSV files
  • Option 3: Uploading Transactions for declaration via API
  • Option 4: Manually declare a Transaction

Chargeback Management

  • What is a Chargeback?
  • Chargeback email notifications
  • Disputing a Chargeback
  • Dispute Codes and Supporting Documentation
  • What is a Retrieval Request?
  • Pre-Arbitration
  • Chargeback Statuses
  • Chargeback updates to the Infinity Platform -Q4 2022
  • Chargeback FAQs

Getting Paid

  • Pay-outs
  • Release Schedules
  • Trust My Travel fees and terminology
  • How to export / download a Statement
  • Understanding Exported Statements
  • Add or Update your Bank Details
  • Trust Ledger
    • Understanding the Trust Ledger ‘Owing’ and ‘History’ tabs
    • How to find the running balance of Available Funds
    • Credits and Debits Tab

Glossary

  • Glossary

Navigating the Infinity Platform

  • Accessing the platform
    • Setting your Password
  • Main Menu > Dashboard tab
    • Your Platform Homepage
  • Main Menu > Bookings tab
    • Amending a Payment Request on the Dashboard
    • How to locate a specific Booking
    • Unique Trust ID’s for Bookings and Transactions
    • How to check the status of a Booking
    • Manual Bookings
      • How to create a Manual Booking
      • How to create and edit a booking  to charge a deposit and a final payment
      • How to change the Balance Due Date
      • How to pre-define your company address
      • How to send a Payment Request email
      • How to edit a Manual Booking
      • Manual Booking and Payment Link FAQs
  • Main Menu > Channels tab
    • How to view your Processing Channels
    • How to check the status of a Processing Channel
    • How to add a new Processing Channel
  • Main Menu > Transactions tab
    • Transaction Statuses 
    • Unique Trust ID’s for Bookings and Transactions
    • Transaction types
    • How to view Recent Transactions
    • How to locate a specific Transaction
    • What to do when a Transaction is declined
    • Multi-Currency Pricing FAQs
    • Email Receipt FAQs
    • Refund FAQs
  • Main Menu > Ledger tab
    • Understanding the Trust Ledger ‘Owing’ and ‘History’ tabs
    • How to find the running balance of Available Funds
    • Credits and Debits Tab
  • Main Menu > Statements tab
    • How to view a payment or transaction from your Statement 
    • How to locate a specific Statement
    • Understanding Exported Statements
    • Trust My Travel fees and terminology
    • How to export / download a Statement
    • Rolling Reserve FAQs
  • Your Analytics page
    • Dashboard Analytics
  • Main Menu > Allocations tab
    • How to manually allocate funds between Channels
    • How to reverse an Allocation
    • How to edit an Allocation 
    • How to view and locate Allocations
    • Allocation FAQs
  • Main Menu > Credits and Debits tab
    • Credits and Debits Tab

Compliance

  • Displaying the Trust Protects.Me logo
  • Card Scheme Rules
  • Home
  • Knowledge Hub
  • Frequently Asked Questions
  • Selecting a Base Currency FAQ’s

Selecting a Base Currency FAQ’s

Selecting a Major Base Currency for a Processing Channel  

Your chosen Major base currency will be the currency in which we will pay out in. In most cases this will simply be your local currency. Your channel’s base currency will also be the currency you view your transactions in, for example on your statements.   

However, your choice of channel base currency does not restrict where you can accept payments from in the world. For example, you can accept AED in Dubai, Timbuktu or Cusco!  

Which currencies can I choose as a Channel’s Base Currency?  

You can choose from any of the Trust My Travel defined ‘Major Base Currencies’ listed. 

Major Base Currencies  
You can accept payments in and be paid out in ANY of the Major Payment Currencies listed here: 
AED, AUD  
CAD, CHF  
DKK  
EUR  
GBP  
HKD  
ISK   
JPY  
MXN 
NOK, NZD  
SEK, SGD  
THB 
USD  
ZAR  
Minor Base Currencies  
You can accept payment in ANY of the Minor Payment Currencies listed here: 
BAM, BGN, BHD, BYR   
CNY, CZK   
DJF, DZD   
EGP   
GEL, GHS, GIP   
HUF   
IDR, ILS, INR, IQD, IRR 
JOD   
KES, KHR, KRW, KWD, KZT   
LBP, LTL, LYD   
MAD, MDL, MGA, MKD, MMK, MOP, MUR, MYR   
PAB, PEN, PHP, PLN   
QAR   
RON, RSD   
SAR, SVC   
TRY, TWD   
UAH  
Transaction Decline FAQs3D Secure FAQs

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