Please Note: Under the ‘Transaction’ tab in the dashboard, you can view the specific reason a transaction has failed.
Locate the failed transaction and then scroll down read the PSP Data section.
| Response: 800.100.152 800.100.170 800.100.155 | 3DS authentication has been declined by the bank for do not honour, transaction not permitted or similar. |
| Cardholder Actions | Cardholder Action 1: Check you have input all your details correctly. Cardholder Action 2: Contact your issuing bank. |
| Response: 100.390.112 | Technical error in the 3DS authentication system and could not be completed; possible reasons for this could be issuer is rejecting 3D transaction and is requesting transaction be attempted without 3DS or cardholder ran out of time to authorize. |
| Cardholder Actions | Cardholder Action 1: Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes. Cardholder Action 2: Check you have input all your details correctly. Cardholder Action 3: Contact your issuing bank. |
| Response: 300.100.100 100.380.501 100.380.401 800.100.153 | Customer has failed 3DS verification. |
| Cardholder Actions | Cardholder Action 1: Check you have input all your details correctly. Cardholder Action 2: Contact issuing bank. |
| Response: 100.390.112 | Technical error in the 3DS authentication system and could not be completed; possible reasons for this could be issuer is rejecting 3D transaction and is requesting transaction be attempted without 3DS or cardholder ran out of time to authorize. |
| Cardholder Actions | Cardholder Action 1: Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes. Cardholder Action 2: Check you have input all your details correctly. Cardholder Action 3: Contact your issuing bank. |
| Response: 300.100.100 100.380.501 100.380.401 800.100.153 | Customer has failed 3DS verification. |
| Cardholder Actions | Cardholder Action 1: Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes. Cardholder Action 2: Check you have input all your details correctly. Cardholder Action 3: Contact your issuing bank. |
| Response: 100.390.118 800.100.158 | Card issuer has returned suspected fraud. Please contact your bank if transaction is genuine. Do not reattempt. |
| Cardholder Actions | Cardholder Action 1: Check you have input all your details correctly. Cardholder Action 2: Contact your issuing bank. |
| Response: 900.100.300 | Please ensure you complete authentication within 15 minutes |
| Cardholder Actions | Cardholder Action 1: Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes. Cardholder Action 2: Check you have input all your details correctly. |