Everything we will need you to provide, and why we need it
Below is a list of documents which we will request scanned copies of (it is not necessary to submit any original documents or forms of identification) and the reasons they are required.
| Incorporation or Business Registration Document | This helps us verify your business and ensure that you are registered and able to trade. |
| Utility Bill featuring your Business/Office address | This enables us to verify the registered address of your business. |
| Passport for all shareholders with 10% or more shares | Trust My Travel have a requirement to hold this information for all stakeholders who have the power to make business decisions. We must also ensure that we verify these stakeholders are not in any sanctioned lists globally or are politically exposed. |
| Ownership document (Memorandum and articles of association) | This helps us understand who has shares in your business and therefore who has the authority to make business decisions. |
| Three months processing statements from your previous payment provider | This helps us review your existing Chargeback Ratio and sales income. We understand this is distorted due to Covid-19 and take this into consideration. |
| End of year financial report (Profit and loss report often produced by an accountant or auditor) | We review this and get an understanding of your business financial health. |
| Certificate of any other relevant protection (if applicable) | If you have other protection or insurance please submit this so we have this on record, this invariably lowers your risk when onboarding. |
| Terms and conditions | This is essential and must be featured on your website before we can proceed with your application. Please ensure that this covers information such as; your refunds, cancellation, no show and force majeure policy etc. It’s important that your travellers have access to this information prior to processing a booking with you. |
| Privacy Policy | This is important and must be featured on your website before we can proceed with your application. Please ensure that your Privacy Policy explains to your clients how you handle and store their data. It is important that your travellers have access to this information prior to processing a booking with you. |
| Other Licences (if applicable) | This helps us verify whether you are registered to trade in any other sectors. |