As part of our continued effort to improve our service to our providers, we have rolled out some new features within the Infinity Dashboard to assist you with chargeback management.
Please find some more information on these new features below which are now live in the dashboard:
Clear chargeback statuses (Applied, Represented, Accepted & Pre-Arbitration) and outcomes (Won, Lost, Reversed & In-Progress) are reflected against each chargeback.
Once the outcome of a Chargeback changes, you will be notified immediately to the email address that we have on record for you (the same email address that your original email notification gets sent to).
Chargeback Reason Codes
Easy to understand Chargeback reason codes have been moved and now feature below your chargeback statuses. This field is editable, meaning we can provide you with an accurate reason code at anytime, (in the instance that this was not provided by the bank during the initial chargeback application, we can update this later.)
‘Challenge by’ date
The date of Chargeback and the challenge by date is clearly displayed against each chargeback.
These fields have been regenerated allowing this information to pull through onto your chargeback notification email, giving you accurate challenge by dates for individual chargebacks at the time of application.
The Public Comments section allows us to provide you with more detailed information about a chargeback if required. For example, if the reason code for the chargeback is unclear at the time of receipt then we may reach out to the bank for more information. This field is used to store these comments to better assist you when it comes to challenging the dispute.
If you have any questions, please reach out to our dedicated support team who will be happy to support you at this time.