As part of our continued effort to improve our service to our providers, we have rolled out some new features within the Infinity Dashboard to assist you with chargeback management.
Please find some more information on these new features below which are now live in the dashboard:
Chargeback Statuses
Clear chargeback statuses (Applied, Represented, Accepted & Pre-Arbitration) and outcomes (Won, Lost, Reversed & In-Progress) are reflected against each chargeback.
Once the outcome of a Chargeback changes, you will be notified immediately to the email address that we have on record for you (the same email address that your original email notification gets sent to).
Chargeback Reason Codes
Easy to understand Chargeback reason codes have been moved and now feature below your chargeback statuses. This field is editable, meaning we can provide you with an accurate reason code at anytime, (in the instance that this was not provided by the bank during the initial chargeback application, we can update this later.)
‘Challenge by’ date
The date of Chargeback and the challenge by date is clearly displayed against each chargeback.
These fields have been regenerated allowing this information to pull through onto your chargeback notification email, giving you accurate challenge by dates for individual chargebacks at the time of application.
Public comments
In the event of a chargeback, if we receive additional details from the bank regarding the specific reason for a chargeback, we will use the Public Comments section to share this information with you. This information can be useful when preparing your defence by allowing you to directly address the cardholder’s grievances.
If you have any questions, please reach out to our dedicated support team who will be happy to support you at this time.