Direct Integration with the Trust My Travel Dashboard – Package Travel Protection

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Package Travel Protection
Payments
Traveller Support
Non EU/UK Companies
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Package Travel Protection
Payments
Traveller Support
Non EU/UK Companies
Blog & Events

Onboarding

4

Onboarding Process
Documents required for Onboarding
Step by step guide to completing the Trust My Travel application form
Onboarding FAQs

Compliance

4

Card Scheme Rules
Annual Compliance Checks
Displaying the Trust Protects.Me logo
Displaying the Trust My Travel Package Travel Protection Logo

Package Travel Protection - Subscription

1

How subscription works

Integration

10

Direct Integration with the Trust My Travel Dashboard
Direct Integration with Trust My Travel's Supplier Payments Feature
- Integrating with Trust My Travel’s Supplier Payment feature
Direct Integration for the Trust My Travel Package Travel Protection Product
- Integrating the Trust My Travel Package Travel Protection Product
Indirect Integration: Third Party Systems
- Integrate via your Reservation System
No Integration Required
- How to create a Manual Booking

Navigating the Infinity Platform

39

Accessing the platform
- Setting your Password
Your Analytics page
- Dashboard Analytics
Main Menu > Dashboard tab
- Your Platform Homepage
Main Menu > Channels tab
Main Menu > Bookings tab
Main Menu > Transactions tab
Main Menu > Allocations tab
Main Menu > Credits and Debits tab
- Credits and Debits Tab
Main Menu > Statements tab
Main Menu > Ledger tab
- Understanding the Trust Ledger ‘Owing’ and ‘History’ tabs
- How to find the running balance of Available Funds

Accepting Payment

8

Bank Transfers
Accepting Payment FAQs
Card Scheme Rules
Alternative Payment Methods
How to view your Processing Channels
How to check the status of a Processing Channel
How to add a new Processing Channel
Selecting a Base Currency for a Processing Channel

Declaring Transactions for Protection

4

Option 1: Email the Support Team
Option 2: Use the “Bulk Upload” button for CSV files
Option 3: Uploading Transactions for declaration via API
Option 4: Manually declare a Transaction

Chargeback Management

10

Blog – Chargeback Fraud Soars Amid the Cost of Living Crisis
What is a Chargeback?
Chargeback email notifications
Disputing a Chargeback
Dispute Codes and Supporting Documentation
What is a Retrieval Request?
Pre-Arbitration
Chargeback Statuses
Chargeback updates to the Infinity Platform -Q4 2022
Chargeback FAQs

Getting Paid

9

Pay-outs
Release Schedules
Trust My Travel fees and terminology
How to export / download a Statement
Understanding Exported Statements
Add or Update your Bank Details
Supplier Allocation FAQs
Trust Ledger
- Understanding the Trust Ledger ‘Owing’ and ‘History’ tabs
- How to find the running balance of Available Funds

Glossary

1

Glossary

Frequently Asked Questions

14

Transaction Decline FAQs
Selecting a Base Currency FAQ’s
3D Secure FAQs
Accepting Payment FAQs
API Integration FAQs
Chargeback FAQs
Email Receipt FAQs
Interchange Plus (IC++) pricing FAQs
Manual Booking and Payment Link FAQs
Multi-Currency Pricing FAQs
Onboarding FAQs
Refund FAQs
Rolling Reserve FAQs
Trust Protects.Me logo FAQs

Transactions

4

Transaction Statuses
How to view Recent Transactions
How to locate a specific Transaction
What to do when a Transaction is declined

Refunds

2

How to process a full or partial Refund
Errors when Refunding

Fraud Tools including 3D Secure

5

What is 3D Secure?
3D Secure FAQs
Fraud Tools
Countries where 3D Secure is required
Understanding why a 3D Secure transaction has failed

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Direct Integration with the Trust My Travel Dashboard

Direct Integration with the Trust My Travel Dashboard

API Integration FAQs
HOW TO FIND TEST CREDIT CARDS
How to find your Channel Secret API Key
Integrate with us via API
How to find your Site ID, Site Name and Site Path
API Tokens

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