Supporting coach tour operators with our payment processing and financial protection solution
Four years on from the pandemic, the coach services market is experiencing rising demand into 2025. Delivering vital economic benefits to towns, cities and tourist destinations across the world, coach tours help support local economies by bringing in billions each year. In the UK alone, coach passengers spend £8.3 billion every year in Britain’s tourist hotspots.
While this is undoubtedly a welcome development, there’s still more coach tour operators can do to boost customer numbers and increase their revenue. However, compelling itineraries that draw customers in are just the beginning—modernising your payment processes and building trust with passengers will help you go the extra mile.
With 66% of travel companies’ profit margins being impacted by outdated payment systems and 70% of travellers having their trust broken by a travel business in the past, now is the time to modernise processes and build transparency into your coach tour business.
So, how can you do that when you’ve got your hands full already? By partnering with Trust My Travel.
Trust My Travel’s mission
Since 2012, we’ve been on a mission to offer travel providers a straightforward and scalable way to protect customers and accept global payments. Our combined payment processing and financial protection solution not only keeps your customers’ payments safe but protects your business from the unexpected.
Since our inception, we’ve significantly expanded our reach. Despite this growth, we’ve focused on providing our customers, spanning hundreds of hoteliers and accommodation providers to tour operators and coach tour companies, with solutions supporting their growth.
As proud members of the Coach Tourism Association, we’ve enjoyed attending events such as the recent networking events [link to CTA Spring Networking article], where we connected with many coach tour operators from around the country.
So, you’re probably wondering how exactly we can help coach tour operators like you. Without further ado, let’s explore how our solutions support your business’ growth.
Financial protection
To encourage more bookings, travellers need to feel like they can trust your business to keep their money safe should something go wrong between purchase and delivery. Our trust account solution does just that.
Our modern, layered and data-driven solution gives your customers peace of mind that their travel payments are protected in case of insolvency.
How it works
When a customer makes a booking, we keep their payment safe and secure until their trip ends or when adequate financial failure insurance is in place. During this time, their funds are protected should something go wrong between purchase and service delivery.
But our solution doesn’t just benefit your customers—built-in insurance also gives you the flexibility you need. The insurance allows you to use travellers' funds to pay your suppliers, be it hotels, tour operators or attraction providers, in advance. But don’t worry, because your customers’ money is safe in case the unexpected happens.
How we help your coach tour company grow
Build trust with travellers
Customers are wary of travel providers, especially after the pandemic. By showing them their payment is safe, you give customers the confidence to book with you, knowing their funds are fully protected should something go wrong between purchase and delivery.
Reduce risk
Unexpected events sometimes interfere with your customer’s travel plans. Hotels close, tours get cancelled, and attractions unexpectedly close. Our solution provides your customers with a safety net, allowing you to run your business with confidence.
Improve cash flow
By ensuring your customers’ money is protected and being able to pay your suppliers in advance, you trade cash flow issues for greater financial flexibility.
Payment processing
Financial protection is just one aspect of our solution. We also provide you with affordable payment processing. With the travel industry considered high risk due to the delay between customer payments and service delivery, acquirers and payment institutions can be hesitant to extend their services to some travel businesses.
How it works
By combining global payment processing with financial protection, we mitigate the risk for these institutions, making payments accessible to you. Our card processing solution is available to travel providers worldwide, taking the risk, hassle and cost out of providing your coach tour customers with their preferred payment methods.
How our payment processing solution supports your growth
Increase your reach
Our solution allows you to accept payments in multiple currencies, opening up your coach tours to global travellers looking for a way to explore new destinations.
Simplify outdated and time-consuming internal processes
Our payment processing and financial protection solution gives you access to one place for money in, money out and protection, meaning you no longer have to juggle multiple providers.
Provide a positive customer experience
Our solution allows your customers to pay using the method that makes the most sense to them, be it by credit or debit card or via bank transfer. Plus, our secure, PCI DSS-compliant payment gateway ensures you and your customers are protected from fraudsters.
Supplier payments
If you’ve experienced difficulties paying your suppliers, you’re not the only one. With cash-flow constraints and outdated manual processes complicating the process, travel companies are searching for supplier payment solutions that make their lives (and their suppliers' lives) easier.
How it works
Add suppliers: Register your suppliers on the Trust My Travel platform.
Manage payments: Manually allocate payments after each transaction or set up integration to automate allocation.
Schedule payments: Trust My Travel will process payments to your suppliers as per your payout schedule.
How our supplier payments solution supports your growth
Pay suppliers on time
It’s not just about building trust with customers—supplier relationships need to be strong, too. Our supplier payments solution helps you pay suppliers on time, every time.
Gain cash flow visibility
Get a clearer picture of your coach tour company’s financial health with the Trust My Travel platform. Our solution gives you a complete view of all transactions and allows you to allocate funds and view your bookings, transactions, statements and ledger in one place.
Reduce avoidable errors
Our platform removes the news to enter payment details and reconcile invoices manually, allowing you to spend more time creating unforgettable coach tour experiences for your travellers.
Settle with suppliers before departure
Pay your suppliers without compromising your customer’s financial protection.
Set your coach tour business apart with Trust My Travel
Trust My Travel’s combined payment processing and financial protection solution offers the ideal foundation for you to build a successful coach tour business. As a non-flight package travel protector, we’re well-aligned to support the UK coach tour market, and we’re committed to inspiring positive change within the coach travel industry.
